Return and Buyer Satisfaction Policy

1. Scope of the Satisfaction Guarantee

If you win an auction and receive a vehicle that is unsatisfactory—whether due to undisclosed damage, mechanical failure, or simple dissatisfaction—you are eligible for a full credit return to your Auction Any Property platform wallet / online account. This policy applies to passenger cars and light trucks sold on Auction Any Property (our entire catalog).

2. Eligibility Criteria

To qualify for a full return of funds to your online account, the following conditions must be met:

• Filing Period: You must submit a return claim within 7 days of taking delivery (or yard pickup) of the vehicle.
• Vehicle Condition: The vehicle must be in the exact same condition as when it was delivered, without any new damage, alterations, or repairs.
• Mileage Limit: The vehicle must not have been driven more than 50 miles from the delivery location or pickup point.
• Documentation: You must provide clear photographs and/or videos detailing the reason for your return request.

3. How to File a Return Claim

1. Log in to your Auction Any Property account and open My Bids (or email support with your lot link).
2. Identify the winning vehicle and request a return / report an issue.
3. Send a written claim detailing the issue, upload supporting photos or videos, and include your account email and auction / lot reference.
4. Our inspection team will review your claim within 24–48 hours and provide return instructions.

Fastest path: email support@bestauctionbidders.com with subject line Return claim — [lot / auction ID], or call +1 667 416 0589.

4. Vehicle Return & Inspection

• Once your return request is approved, our customer service team will arrange for vehicle pickup or provide a designated drop-off location.
• A physical inspection will be conducted upon receipt of the vehicle to verify condition and mileage.

5. Fund Credit Process

• Upon successful inspection and verification, 100% of the original winning bid amount and platform fee will be credited directly to your Auction Any Property online account balance.
• Credits will reflect in your account within 1–3 business days post-inspection.
• Account Credit Usage: Funds credited to your account can be used immediately to bid on future vehicles across the platform, or withdrawn to your linked bank account upon request according to our standard withdrawal / deposit terms.

6. Exclusions & Limitations

• Third-Party Modifications: Any vehicle modified, altered, or serviced after delivery is strictly non-refundable under this guarantee.
• Late Claims: Claims filed after the 7-day return window will not be honored.
• Shipping / Transport Costs: Buyer-arranged initial transport or carrier fees are non-refundable. When Auction Any Property arranges return pickup after an approved claim, that return transport is covered by us; unpaid storage beyond complimentary yard days remains the buyer’s responsibility unless waived in writing.